General conditions

Booking

To make a booking you must be over 18 and we require a completed booking form and the applicable deposit, as stated on the booking form (if not stated otherwise, 30% of final sum must be paid). The person making the booking (the »lead name«) accepts these booking conditions on behalf of everyone in their party. The completed booking form must be send to us by fax or mail. If we accept your booking, we will issue a confirmation invoice. Payment needs to be done within 10 days. After deposit payment of 30 % of the final sum, we will send you our Tour Information Pack. This confirms your booking.

When you receive the confirmation invoice, please check the details carefully and inform us immediately if anything is incorrect. Spelling of names etc. is particularly important. Names on travel documents must exactly match those shown in passports.

A contract will exist between us from the date we issue the confirmation invoice.

On some tours a local payment is required in addition to the basic tour price. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other participants’ enjoyment of the trip.

Prices

Prices are presented in euros (€). Our prices include only what is listed in programmes and exclude airfares or other transportation costs to and from Slovenia.

Final payment

Final payment is due 14 days before the beginning of the tour. If we do not receive final payment in the designated period, we will assume your booked trip is cancelled.

Cancellation and refund policy

You or any member of your party may cancel your tour at any time providing that the cancellation is made by the lead name in writing. The date, when Adventure center NOMAD2000 receives your written cancellation, applies for refund policies. As this incurs costs, we will retain your deposit and in addition will apply other cancellation charges as shown below:

Participants

Adventure center Nomad 2000 reserves the right to refuse participation prior to or during a trip to any individual whose behaviour and/or attitude interfere with general enjoyment and well-being of other tour members and if anyone, participant or Adventure center Nomad 2000 staff, is endangered by this individual. In case any of the above mentioned happens, Adventure center Nomad2000 will not be liable to refund or pay any compensations as such. In no case is Adventure center Nomad 2000 liable to refund for unused services.

Adventure center Nomad2000 does not take responsibility for intoxicated participants.

Participants under 18 years can participate in our activities only if accompanied by their parents or guardians.

Your contractual requirements

Once a contract exists between us you agree to accept the authority and decisions of our employees, group leaders, agents and suppliers while on tour. If, in the opinion of any of these, your health or conduct appears likely to endanger the progress of a tour, you may be excluded from the whole or a part of the tour. In the case of ill-health, we may make such arrangements as we deem necessary and recover the costs thereof from you. If you commit an illegal act, we shall cease to have responsibility to or for you.

Rights of a travel agent

Adventure center Nomad2000 reserves the right to change itineraries or tour arrangements if necessary or if the »force majeure« occurs. In the case of a tour cancellation by Adventure center Nomad2000, registered participants will be refunded in total amounts paid to Adventure center Nomad2000, which is not liable for any payments or compensations due to additional expenses such as non-refundable advance purchased airline tickets.

Adventure center Nomad2000 will not be responsible for any loss or theft of personal belongings or damage caused by the change of the programme beyond the organizers control.

Adventure center Nomad2000 will not be responsible for any incorrect information given to the customer by the selling agent.

You are advised that participation in any potentially hazardous activity is completely at your own risk. Always check the details of the insurance policy before participating as some activities may not be covered.

Unforseeable circumstances

You must accept, for participation in Adventure center Nomad2000 tour, that it is necessary to take into consideration the normal flexibility of an adventure outdoor activity and acknowledge that delays and alternations and their results are possible. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accidents, sickness, weather, strikes, war and other causes of unforeseen circumstances.

Accomodation

If not stated otherwise, the tour price is per person, generally based on double room occupancy. In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In most tours a limited number of single-occupancy rooms is available, for those paying the extra supplement.

Health requirements

We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so and whether or not you are allowed to participate in an activity, or suffer personal injury or death, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems and pregnant women should check requirements with their general practitioner.

Special requests

We endeavor to fulfill any special request (e.g. vegetarian meals) and will pass your request to our suppliers but do not guarantee that the request will be carried out.

Baggage

Two pieces of baggage not exceeding 20 kgs per person are allowed. Adventure center Nomad2000 will not be responsible for any loss or theft or damage of personal belongings. However, the company will assist for claims.

Insurance

Adventure center Nomad2000 is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers on our vehicles. We recommend all participants to ensure your Travel Insurance has adequate coverage for cancellation and refund, luggage, medical expenses and repatriation, death and permanent disability.

Brochure photography

Any likeness or image of you secured or taken on any of our tours/trips may be used by the company without charge in all media (whether existing or in preparation) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

Personal information

You authorise Adventure center Nomad2000 and our agents to collect information about you and hold it at Adventure center Nomad2000’s office. We will use this information for statistical analyses, for marketing, to provide services to you, for private development and for research purposes. Personal information about you may be used to enable Adventure center Nomad2000, our agents and third parties selected by Adventure center Nomad2000 to access, maintain, investigate or market products or services. You may request access to and correction of your personal information. Requests must be in writing which includes by e-mail. Adventure center Nomad2000 may charge a fee for the reasonable costs occurred in responding to these requests, but will disclose the costs to you before the costs are imposed.

Law

This terms and conditions may only be waived by a manager of Adventure center Nomad2000 in writing. When you sign the Booking form you agree to accept all this conditions, and when we accept your reservation, we agree to carry out our obligations to you as defined in this document and other information provided to you.

Use of our web site, booking request and the contract between the participant and Adventure center Nomad2000 is subject to the law of Slovenia and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the travel related products or services of third party suppliers made available through our website.

Booking & info

Adventure center Nomad2000 office, Rožna dolina, cesta XV/20a, 1000 Ljubljana, SLOVENIA, phone: + 386 (0) 591 12 484, e-mail: info@nomad2000.si.

Ljubljana, August 2008

NOMAD 2000 d.o.o.